For Sonic Manufacturing Technologies, the No. 1 goal is making customers happy and successful. “Everything is so razor focused on that one goal,” Vice President of Supply Chain David Ginsberg declares. Regardless of schedule compression or engineering changes, delivering on time is Sonic’s highest priority.
[Supply Chain World Article PDF]
In many companies, he notes, the various departments are at odds. For example, financial departments are incentivized to reduce inventory while customer service...